If there’s anything certain in independent pharmacy, it’s this: the phones never stop ringing. Whether it’s requests for refills, prior authorization, or patient questions, you probably pick up the phone dozens of times per day.

When things are slow, answering calls is just another to-do. But in the middle of a busy workday, they can derail your workflow and throw your day off kilter.

Let’s face it: There’s no stopping the calls, but there is a better way to manage them.

Enter the world of IVR. IVR, or interactive voice response, automates phone calls so that you spend less time on the line.

It uses pre-recorded menu items and messages to route calls, provides information to commonly asked questions, and fulfills requests without the need for a live agent.

For independent pharmacies, IVR can be a game-changer, especially when it integrates directly with your pharmacy software. That’s why PioneerRx is proud to partner with VOXO, our preferred IVR vendor built to work with your system.

Read on to learn more about VOXO, how it works in a PioneerRx pharmacy, and how it can benefit your business.

What is VOXO IVR?

VOXO is a fully integrated IVR system that works hand in hand with PioneerRx. It helps you manage routine calls—like refills, status updates, and reminders—without ever picking up the phone.

With over 300 PioneerRx pharmacies already on board, VOXO is a proven way to simplify your workflow and stay focused on what matters most: your patients.

Here’s what VOXO can do for you:

• Prescription refills: Enable patients to refill their medications anytime and automatically send requests straight to your PioneerRx system — no extra steps needed.
• Caller identification: Instantly access patient profiles during calls, so you no longer need to ask for names.
• Click to call: Reach out to patients or providers directly from PioneerRx with just one click.
• Outbound calling: Automatically call patients to remind them their prescriptions are ready or it’s time for a refill.
• Custom messaging: Personalize automated messages to fit your pharmacy’s voice and build stronger connections with your patients.
• Status updates: Keep patients in the loop with automatic notifications when a prescription is ready, delayed, or needs their attention.

With VOXO, independent pharmacies can take control of their communication and cut down on the noise. That’s why PioneerRx has chosen VOXO as our preferred IVR partner.

Josh Howland, President of Pharmacy Systems, emphasizes the importance of effective communication for pharmacies:

 “We are excitedto integrate VOXO’s powerful IVR tools into our pharmacy software. This collaboration will provide our users with control over their communication processes, enabling them to focus more on patient care and less on administrative tasks. Our goal is to continually enhance the pharmacy experience, and this partnership with VOXO is a significant step towards that.”

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What Sets VOXO Apart?

Brennen Hodge, VP of Product, emphasizes that VOXO isn’t your typical IVR system. Compared to other options on the market, VOXO stands out for its innovation, pharmacy-focused features, affordability, and reliable customer support.

Tailored for Independent Pharmacies

VOXO focuses on creating solutions specifically for independent pharmacies. While it has roots in the telecom industry, VOXO has shifted its focus to the pharmacy industry. Unlike generic IVR systems, VOXO works directly with PioneerRx to ensure that every feature meets pharmacists’ needs—from streamlining refill requests to reducing call volume and minimizing disruption.

Constant Innovation

VOXO pushes out regular feature updates based on real-world pharmacy feedback. Every new capability is engineered to eliminate inefficiencies and enhance the patient experience so that pharmacies can stay ahead of the curve.

Cost-Effective Solutions

Because VOXO is built on its own infrastructure—not layered on expensive third-party platforms—it’s able to deliver a more powerful solution at a fraction of the price. Pharmacies that switch to VOXO save an average of 30% to 50% compared to their previous vendor.

Exceptional Customer Support

VOXO’s in-house team prioritizes servant-minded customer support. When customers call, they pick up fast (typically under 60 seconds) and do their best to resolve the issue right then. For larger requests, they stay accountable, follow through, and keep pharmacies in the loop.

“At VOXO, we're not just building software—we're building relationships. We believe technology should serve people, not the other way around. That’s why we innovate with purpose, show up with humility, and steward every opportunity with care. We listen. We build. We support. And most importantly, we serve.” -Brennen Hodge

How PioneerRx Pharmacies Can Get Started with VOXO

Ready to spend less time on the phone and more time with your patients? Getting started with VOXO is simple. Simply follow these three steps:

1. Schedule a demo: Meet with the VOXO team to explore your pharmacy’s specific needs and see the IVR system in action. Ask questions, see the tech firsthand, and learn how VOXO can work for you.

2. Get a custom plan: No two pharmacies are the same—and your IVR shouldn’t be, either. VOXO will build a tailored solution that fits your workflow. Once you’re ready to move forward, they’ll finalize the terms with you.

3. Enjoy seamless setup: The VOXO team handles installation and integration directly with your PioneerRx system, making the transition smooth and stress-free. You’ll be up and running before you know it.

Conclusion

Don’t let long phone lines take up another minute of your workday.

With VOXO and PioneerRx working together, your pharmacy can cut down on distractions, streamline communication, and stay focused on delivering top-notch care.

Learn more about the VOXO website and take the next step toward efficiency for your pharmacy.

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