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In today’s day and age, it’s essential to have modern and adaptable pharmacy technology. Your pharmacy software plays an integral role in its success, specifically when it comes to patient retention.
Your patients are the backbone of your pharmacy’s success, so it’s vital to build a loyal, strong patient base. The art of patient retention takes many forms and methods and your pharmacy software is no exception. PioneerRx is full of features to make sure you’re a pillar of the community.
Here are four PioneerRx features that help promote customer retention.
PioneerRx’s Med Sync functions help streamline both your pharmacy’s workflow and your patients’ health journeys. Convenience is a main driver in consumer journeys, so maximizing convenience will ensure customer retention.
Leveraging med sync ensures that patients get their medications all at once instead of making multiple trips to your pharmacy. Sync lets your pharmacy fill all their prescriptions, making their visits more meaningful and — above all — convenient.
To quote an episode from the Catalyst Pharmacy Podcast, “Med sync is Pharmacy 101, not the pinnacle.”
The patient profile is your central hub for patient care. PioneerRx’s Patient Profiles lets you document a patient’s health journeys down to the most minute detail, from contact and payment information to demographics and allergens.
Making notes about clinical care within care goals, recording social history, and even helpful comments that can be visible through workflow, right down to the point-of-sale transaction.
Pharmacy work can get hectic, especially during the holidays, but features like the Patient Profile ensure your patients receive the most comprehensive and tailored care possible. Running a pharmacy is indeed a business, so use this feature to make a business out of giving your patients the care they need.
Communication is key to any relationship, and your patients are no exception. Automated communication that feels personal can engage the patient and save you time. Refill reminders, birthday messages, pickup reminders (the list goes on and on) are ways to strengthen your bonds with your patients, all the while you’re focusing on other urgent tasks.
Most messages are customizable too! With PioneerRx, you can customize a bank of messages so the patient receives a little different verbiage with each subsequent fills, creating a greater sense of authenticity.
With PioneerRx, the conversation goes both ways. Your patients can actually reply and continue a conversation with your staff via text directly in the system. Of course your team can initiate other conversations via text whenever it’s applicable (discretion is necessary, of course).
The RxLocal app is a proven way to enhance customer retention. RxLocal is a great way to engage patients and build a sense of membership at your pharmacy, giving your patients access to their prescription profile for reference on the go, dosage reminders, pharmacy communication, and refill requests.
It helps make your patients an active participant in their health journeys, which promotes patient adherence, patient literacy, and — you guessed it — patient retention.
PioneerRx’s fill calendar shows you which prescriptions are due for a refill that day. This feature lets your staff look at what should be filled that day and be proactive in reaching out to the patient. Not only is this a great way to start a new workday, but the Fill Calendar also improves patient adherence.
What’s more, it’s a great personal touch point that helps your pharmacy handle greater workloads and ultimately provide a better customer experience. The more you make it easier for your patients, the more likely they’ll come back. The Fill Calendar gives your patients what they need, even before they think about it.
Pharmacy delivery is becoming one of those pharmacy services that have started as a novelty to a full-fledged necessity.
PioneerRx’s Delivery App lets your pharmacy bring your unique brand of patient care to their door. This feature is especially helpful if your patient demographics are largely of advanced age or have mobility issues.
As mentioned before, patient convenience is a key factor in retaining customer retention. Showing your patients that you’re willing to go the extra mile (no pun intended) can create a strong, lifelong patient relationship.
Patient retention is the cornerstone of a successful pharmacy, and with PioneerRx, it’s never been easier to keep your patients engaged, satisfied, and loyal. Whether you’re optimizing workflows with Sync, fostering personal connections through Patient Profiles and Notifications, or extending care beyond the pharmacy with RxLocal and Delivery services, PioneerRx provides the tools to help you build lasting relationships.
By focusing on convenience, personalized care, and proactive communication, your pharmacy can remain a trusted healthcare destination in your community. Take advantage of these features to strengthen your patient base and set your pharmacy up for continued success in the years to come.
For more PioneerRx features to boost your pharmacy’s financials, read our blog, “7 PioneerRx Features to Grow Your Pharmacy’s Profitability.”
Visit PioneerRx University for more features to enhance your pharmacy operations.
