How-to Library

Get Instant Support for Common Help Issues

How-to

How-to

For Common Hardware Questions

Please contact a member of our support staff to assist you through your PioneerRx system. Below are videos from the PioneerRx How To series. Please do not attempt to replace parts of your server by yourself.

01

Get Your PioneerRx Server Online

The server needs to be powered on and connected to the internet asap to assure that it is up to date and able to communicate prior to "Go-Live."

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02

Connect A Monitor To Your PioneerRx Server

This video will guide you through connecting a monitor to the PioneerRx Server. This may be required when troubleshooting your PioneerRx Server.

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03

Replace a Power Supply In Your PioneerRx Server

Received a new power supply unit for your PioneerRx Server? This simple How-To video will walk you through replacing the defective power supply.

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04

How to Replace Your SSD Caddy in Your PioneerRx Server

We will walk you through the steps to replace the hard drive caddy in your PioneerRx Server. This should only be done with the support of PioneerRx.

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05

How To Replace The CMOS Battery In Your PioneerRx Server

This video will guide you through replace the CMOS Battery in the PioneerRx Server. This should only be done with the support of PioneerRx.

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06

How to Replace the Raid Controller in Your PioneerRx Server

Follow this easy step by step video on how to properly remove the PERC Adapter in Your PioneerRx Server. This should only be done with the support of PioneerRx.

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07

How to Replace the Memory in Your PioneerRx Server

Follow this easy step by step video on how to properly replace memory in your PioneerRx Server. This should only be done with the support of PioneerRx.

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08

How to Replace the Hard Drive in Your PioneerRx Server

We will walk you through the steps to replace the hard drive in your PioneerRx Server. This should only be done with the support of PioneerRx.

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09

How to Interface Your Eyecon 9400 with PioneerRx

We will walk you through the steps to get your Eyecon setup and configured to interface with PioneerRx.

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10

How to Clean Your TSC Thermal Printer

Follow this easy step by step video on how to properly clean your TSC Printer to ensure proper printing.

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This is just the beginning

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